Odo Hospitality Group is looking for a Front Office Supervisor for our Accra property, which serves mainly business travellers and conference guests.

You will supervise the reception team across shifts, handle check-in and check-out flow at busy periods, resolve guest complaints, and manage room allocation against the day's arrivals. Conference weeks bring large simultaneous arrivals, and how well the front desk handles those largely determines the property's reviews for the month.

We promote from within wherever we can. Two of our current duty managers began at the front desk.

1. 01Supervise the front office team across the shift rota
2. 02Manage room allocation, arrivals and departures, particularly during conference periods
3. 03Resolve guest complaints at the desk and escalate only where necessary
4. 04Reconcile the shift float and produce the shift report
5. 05Train new front office staff on systems and standards

1. 01HND or degree in Hospitality Management or a related field
2. 02At least three years in hotel front office, with some supervisory experience
3. 03Confident with a property management system
4. 04Excellent spoken English; a second language is an advantage
5. 05Available for shift work including weekends and public holidays

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