The Branch Operations Supervisor runs the day-to-day operation of our Tema branch, with responsibility for the teller line, customer service, cash management and compliance.

You will supervise a team of eight and answer to the Branch Manager. The role covers opening and closing procedures, vault reconciliation, customer complaint resolution, and ensuring that account opening documentation meets Bank of Ghana requirements. When an audit finding lands on this branch, it lands on this desk.

This suits someone who has already worked a teller line and moved up, and who understands that operational discipline is what keeps a branch out of trouble.

1. 01Supervise eight branch operations staff, including rostering and appraisal
2. 02Oversee vault and till reconciliation and authorise transactions above teller limits
3. 03Ensure account opening and KYC documentation is complete and compliant
4. 04Resolve escalated customer complaints and record outcomes
5. 05Close out internal audit findings within agreed timelines

1. 01Degree in Banking, Business Administration or a related field
2. 02At least five years in branch banking, with two in a supervisory role
3. 03Working knowledge of Bank of Ghana KYC and AML requirements
4. 04Demonstrated ability to manage a team through a busy period
5. 05Available to work occasional Saturdays

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