Our Kaneshie branch serves several hundred customers a day, most of them traders who come in between market hours and want to be served quickly and correctly. We are looking for a Customer Service Officer to handle account opening, enquiries and complaints at the front desk.

You will be the first person most customers speak to, so you need to be patient, clear and accurate with paperwork. You will work closely with the tellers and the Branch Operations Supervisor, and you will be trained on our account opening and KYC procedures in your first month.

1. 01Open savings and current accounts and check that KYC documents are complete
2. 02Answer customer enquiries in person and by phone
3. 03Log complaints, follow them up and tell the customer the outcome
4. 04Register customers for mobile banking and explain how to use it
5. 05Keep customer files in order for audit

1. 01HND or degree in any discipline
2. 02At least one year in a customer-facing role, ideally in a bank or savings and loans company
3. 03Fluent English and Twi; Ga is an advantage
4. 04Neat with paperwork and comfortable with a computer

1. Your CV
2. Short note
3. Sent

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